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Loyalty Program

Rules of participation in a loyalty program of individuals "Smile".

General provisions.

Actual rules define the conditions of participation of individuals in a loyalty program "Smile" in site cafes with delivery "Autosushi and Autopizza" in Russian Federation (RF).

Participants of the loyalty program of individuals "Smile" receive bonuses on card and additive privileges for purchasing products in a site of cafes "Autosushi and Autopizza".

Basic terms.

1. organizer – sole proprietor Burganov Maxim Shavkatovich, taxpayer identification number: 526207206781 primary state registration number of individual enterpreneur: 309526325100017.

2. Rules of the program: valid, unified rules, obligatory for all participants of loyalty program, agreement with which can be accepted in a private office of the official website of the company and in future by presenting the card or by saying a card number during the purchasing in a site cafes "Autosushi and Autopizza".

3. Participant is an individual achived the age of 14, participant has the passport he is identified in terms of "Consumer Protection Act" as a consumer and also an owner of the card confirmed his agreement to participate in a loyalty program by registration of the card on the official site of the company.

4. The area of conduction of the loyalty program is all of the districts of RF in which there are cafes with delivery "Autosushi and Autopizza".

5. Bonuses are conditional estimated units using for getting a discount for goods in site cafes with delivery "Avtosushi and Avtopizza" within the limits of the collected amount of bonuses. 1 bonus is equal to 1 rouble.

6. Card - plastic card with a magnetic strip and a unique number which is used to identify the participant of the program in the database.

7. Status of the card - the level of activeness of the card. Together with increasing status the amount of the main bonus increases too. The constant purchases are neccecary for prevention and development of the status of the card. The status of the card is verifying or changing due to the amount of purchases done by the participant during the previous 6 months from the moment of verifying the valid status and counted in a loyalty program. When the card of the loyalty program is purchasing it becomes assigned to the constant Silver status, and you shouldn't verify it by the particular amount of orders.

8. Bonus balance is a quantity of available for writing-off bonuses.

9. Goods - an assortment which is presented in the cafe with delivery "Autosushi and Autopizza".

10. Official website of the company – автосуши.рф, автопицца.рф, http://bonus.avtosushi.ru/ .

11. Status of the card - silver, golden, platinum.

12. Two-phase authentication it's an additional level of safety, which guarantee the access to the gained bonuses only for the participant even if somebody else is aware of the password to his private office.

13. Hot line is the phone number 8-800-100-1137 by which the participants of loyalty program can get all the necessary information about the loyalty program.

Participation.

1. Any capable individuals of the age from 14 and older can be participants of the loyalty program. 2.

For participation in a loyalty program it's obligatory to buy a card of loyalty program in the site of cafes with delivery "Autosushi and Autopizza" or in case of order with delivery add it to the order. It's necessary to sign in the card in private office on the official website of the company.

3. Identification of participant in loyalty program (card holder) is carried out by the input participant's data in the private office during the sign in of the card. Responsibility for correct input data is on the participant (card holder) of the program.

4. Card is purchased only for a personal usage. All priveleges of bonuse card can be used only by three person which were linked by the card holder to a card (father, mother, son). Transferring of the card to the individuals who weren't linked to the card isn't allowed.

5. The information about specials and special offers can be found on the official website in the internet.

6. Organization can finish participation in loyalty program of any participant without the notification in cases if:

- there are facts of breach of the valid rules by the participant;

- pthere are some facts illegal usage of card by third party without participant's allowance;

- there a some solid grounds to consider that the fraud was committed by the card, for example illegal getting of bonuses;

- participant doesn't use the card, doesn't name its number for accrual or write-off of bonuses during the year since the last accruals.

7. Participan reserve the right to quit the loyalty program in any time by sending a notification to the organization about his quitting on the email zhaloba@avtosushi.ru or by the call to the hot line. Till sending the notification he reserves the right to use gained bonuses to the full. At the moment of receiving the notification by the organization the card is blocked immediately, participation in a loyalty program is finished and non-used bonuses nullify.

8. The card is valid during the period of loyalty program existing or till any date of the participation in loyalty program ending with accordance to the valid rules of participation.

9. You may have a look on a list of the cafes where the loyalty program is valid on our website in the position "our cafes". 

Purchasing of the card.

1. The card can be bought in the order with delivery or in the cafe of the site of cafes with delivery "Autosushi and Autopizza".

2. Actual price of the card is 50 roubles.

3. You can purchase the card for free if the amount of your order is more than 1000 roubles (valid for goods of our own manufacture).

Accrual of the bonuses.

1. For accrual the bonuses it's obligatory to show your card to the manager of the site of cafes with delivery "Autosushi and Autopizza" or to name the number of your card orally to the operator of a call-center of site of cafes with delivery "Autosushi and Autopizza" during the processing of the order. Accrual of bonuses can be fullfilled in case of payment by cash credit card.

2. Accrual of the bonuses is carried out for the goods of our own manufacturing. For such products as limonade, goods of a brand the accrual doesn't take place.

3. During the commission of the purchase participant gains his bonuses with accordance to the paragraph "Accrual of bonuses" of the valid rules. In accrual of bonuses the rounding of bonuses is going with accordance to the mathematical rules (2 signs after coma).

4. The amount of accrual bonuses is determined by the card status valid in the moment of purchasing.

5. For accrual of bonuses participant must to inform the organization before or in the processing of the purchase or receiving services about the belonging of this purchase to the loyalty program, you must present or name the number of the card. Organization is not responsible for not committed operations of accrual of bonuses if the participant haven't informed the organization about the belonging of this purchase to the loyalty program.

Nevertheless if the client didn't name the number of the card but call back the hot line in the day of purchasing till the 22:50 then the accrual of the bonuses for the order can be provided by the operator of the hot line after the receiving the call or a written request on the email vk@avtosushi.ru till the 22:50 of that day.

6. Accrualed bonuses are available for usage in the loyalty program. Bonuses accrualed for purchases in the site of cafes with delivery "Autosushi and Autopizza" are available for writing-off in a 24 hours after their accrual.

7. Accrualed bonuses and rights provided to the participant, can't be sold by the participant or transferred to the other person or used by him.

8. Accrued bonuses and rights provided to the participant, can't be sold by the participant or transferred to the other person or used by him breaking the valid rules.

During “Autosushi and Autopizza” specials (stimulating events), amount and conditions of accrua/writing-off of bonuses/additional bonuses must be indicated in the process of participant's usage the card of a loyalty program, in the process of buying (other transaction) envisaged by the special, fulfillment of other conditions of the special are indicated in conditions (rules) of every single special. In case, when the purchase of goods by loyalty program card corresponds to conditions of two or more actual specials, accrual of bonuses is carried out with accordance to the rules of the special. If other usage isn't provided by the rules of special, bonuses of different specials can't be combined. Different conditions of bonuses accrual can be provided by the rules of special (stimulating events).

In accordance with the state law on government regulation of the production and distribution of ethyl alcohol and alcohol products and on restricting the retail sale and consumption of alcohol of 22.11.1995 in the site of cafes “Autosushi and Autopizza” the accrual of bonuses for alcohol is forbiddenas well as retail of alcohol products by discount of accrued bonuses.

The procedure of calculation of bonuses placed on the official website of the company is a model. By participant’s request he may be given to more detailed information about accrual.

Usage of accrual bonuses . For usage of bonuses participant is obliged to present his card to the manager of the site of cafes with delivery “Autosushi and Autopizza” right before or in the time of processing the purchase.

For order with delivery is necessary to complete the two-phase authentication on the official website of the company. The order have to be made individually by the sources of the internet (website or app). The order by the call center operator or cafe manager using the bonuses is unavailable.

Bonuses are available for usage by the cards which were signed up in the private office on the website of the company.

Moreover participant of the loyalty program is obliged to inform the manager or call center operator about the desire to have a discount of the accrued bonuses in the process of payment.

The participant of loyalty program can learn about available balance of bonuses for writing off in the private office on the official website of the company.

The participant is allowed to have a discount for the whole amount of the products with accordance to the actual balance of the card, in the condition of achievement of such a status of the card when the payment by bonuses of the whole amount of purchase is available. Bonuses writing off  can be carried out only for products of self manufacturing.

Accrued bonuses can be used only for the products which belongs to the site of cafes with delivery “Autosushi and Autopizza”.

Using the bonuses for getting the discount for purchase, accrual of bonuses doesn't take place.

Organization reserves the right to establish the special conditions for writing off of the bonuses accrued by the arranging of marketing programs/specials in the segment of their usage time period. In case of non-use of bonuses by the participant in the time frame established by the organization - they nullify.

Substitution and restoration of the card. In case of losing or breaking of the card (demagnetization of the magnetic strip) organization blocks the actions by the card and freezes the valid bonuses by the participant’s notification. Participant is obliged to get a new card of site of cafes with delivery “Autosushi and Autopizza” from a manager for the organizing of the transfer of the bonuses balance.

Bonuses transfer can be carried out by the call on the hotline number. In the process of the bonuses balance transfer the automatic transfer of the whole card information (the status of the card, private data, qualified amount, purchase history) is carried out.

Restoration of the bonuses balance, card status can be carried out immediately after the call on the hotline number.

Bonuses balance of the card. Participant of the loyalty program can check his card bonuses balance in following ways:

-receipt after the purchase

-in the private office on the official website

-by the hotline phone number

Card bonuses are valid in the time frames of the loyalty program existence or by the every termination date of the loyalty program with accordance to a participation rules, in case of confirmation of the card activity, commitment of the purchase at least for one time in a half of a year from the date of last bonuses accrual.

In case of non-use of the card by the participant, on expiry of 6 months since the date of the last accrual, the bonuses balance of the card nullifies. The card remains valid. Resumption of purchases with using of bonuses card, accrual and usage are available in any time of loyalty program time frame.

Changing of a card status. Time frame of the card status validity is 6 months. On expiry of 6 months the card status can be prolonged by the exchange of a gained bonuses on a status. In case if on expiry of 6 months the status of the card isn't prolonged the card becomes of a primary silver status and the gained bonuses of a participant’s loyalty program card remains unchanged.

If you have a silver status in a condition that gained bonuses balance is 500 autorubles, the purchase of golden status is available

Retention of a golden status is possible if the purchase of a prolongation of a status is done. Its cost is 250 autorubles

Having a card of a golden status if the gained bonuses balance is 500 autorubles, the purchasing of a transfer to platinum status is available. Retention of a platinum status is possible if the purchase of a prolongation of a status is done. Its cost is 500 autorubles.

Purchasing of a platinum status is available if you have a card of a silver status if the gained balance is 1000 autorubles

Participation in specials.

For participation in specials you should present the card to the manager of a site of cafes with delivery “Autosushi and Autopizza” or call your card number to the call center operator of site cafes with delivery “Autosushi and Autopizza” right before or in a process of purchase.

The participant of a loyalty program can learn about the actual specials and private offers by:

-information placed on the official website of the company;

-hotline phone number

-order processing by the informing of a manager of a site of cafes with delivery “Autosushi and Autopizza”  or call center operator of site of cafes with delivery “Autosushi and Autopizza”

-the mailing (email, SMS)

Accrual and writing off of bonuses for participant of a loyalty program participated in specials can be processed with accordance to the rules of particular specials.

Other conditions.

Organization reserves the right to make changes in the actual rules of participation in loyalty program and change the conditions and amount of given discounts and bonuses accrual. Organization reserves the right to nullify unlawfully accrued bonuses.

For technical reasons (failure or setback of a communication channel, technical setback in functioning of equipment and software) organization reserves the right to stop the fulfillment of a card transactions temporary, together with informing by the website of the company.

Organization is obliged to inform the participants about the changes in a 30 days time frame before activating these changes by the posting these changes on the official website of the company. Using of the card after changes came into force, the participant of a loyalty program gives his full consent for the changes done by organization.

The participant signes up in the private office on the official website of the company with accordance to the valid law of Russian Federation provides the organization with the right to keep, process and use his personal data given in the process of card signing up.

Signing the card up in the loyalty program the participant also provides he organization with the agreement to get any information about the loyalty program on the marked ways of communication in the private office and on a telephone number which was given in a process of signing up. The participant can reject the getting of mailing any time sending to the organization the notification that he would like to get an information by some other communication channel by the call on the hotline or personally in a private office.

Organization responsibility for the given goods in the frames of the loyalty program and guarantees are limited by the law of Russian Federation.

Organization isn't responsible for the keeping of gained bonuses in case of losing the card by the participant of a loyalty program and its stealing by the third party. Blocking of the card fulfills immediately after the appeal on the hotline.

Organization reserves the right to stop or liquidate the loyalty program any time after the notification to the participants. Notification about liquidation of the loyalty program must be fulfilled not less then 2 days before the finish of the program

Notification is considered to be done on behalf of organization if it was sent to the participant’s email and if it was done with the help of a telephone or SMS -message on a telephone number marked in a process of signing up the card and posted on the official website of the company

Participant who participate in the specials or special offers must be aware of the rules of these particular offers and specials posted on the official website of the company and follow them.

In case if the dispute between the organization and participant can't be settled with accordance to the actual rules it settles with accordance to the law of Russian Federation.

Organization isn't responsible for the accrual of bonuses in a loyalty program in case if the participant have not timely presented his card or call its number. By the timely presentation means the presentation of a card and calling its number in the day of a purchase (until 22:50) in site of cafes with delivery “Autosushi and Autopizza” with accordance to the actual rules.

In case of partial/full return of the good, the amount of bonuses which were accrued earlier by the amount of a returned good is nullified. Bonuses can be accrued in an amount of actual processed purchase (goods of a self manufacture)

If the amount of bonuses on the bonuses balance of the participant isn't enough for the whole writing off of the earlier accrued bonuses for the returned good, then after the process of returning the bonuses balance becomes negative.

Cards purchased in any illegal way will be nullified or consider invalid. Money for the purchase of such cards can't be refunded.

Gift card. Gift card is a property of sole proprietor Burganov Maxim Shavkatovich, taxpayer identification number 526207206781, primary state registration number of individual entrepreneur. The owner of the card is its holder.

There's one kind of a gift card - plastic card made for the sale in the site of cafes with delivery “Autosushi and Autopizza” in Russian Federation.

Card can be used for the purchase of any good presented for sale in the site of cafes with delivery “Autosushi and Autopizza”. The card can't be used in the site of cafes with delivery “Autosushi and Autopizza” outside Russian Federation.

The price of the card can be paid by cash or credit card. The card can't be paid by the other gift card.

Gift card can't be returned.

Card can be used for unlimited times till the whole amount is spent.

Interim balance on a card is a disparity between the available balance before purchase and amount used for this purchase. If the amount of purchase exceeds the available balance the disparity can be paid by any other way accepted for the payment in the site of cafes with delivery “Autosushi and Autopizza”

Available balance can be detailed from the manager of the site of cafes with delivery “Autosushi and Autopizza”, the operator of the call center, and by the hotline phone number. The available balance is that balance which can be determined at the cash desk of site of cafes with delivery “Autosushi and Autopizza”

Any non-used balance of the card can't be returned or exchanged to the cash.

Goods purchased with the help of gift card in the site of cafes with delivery “Autosushi and Autopizza” exchanged or returned on the common condition of returning and exchanging of a good.

Autorubles can't be accrued on the cumulative card of a loyalty program by the payment with the help of a gift card.

Payment by a gift card can be processed only in a site of cafes with delivery “Autosushi and Autopizza” and only for the payment in a cafe for a goods of a self manufacture.

The card is valid for the year since the moment of its purchasing. On expiry of the validity the card can't be updated or used for the purchase of the goods of the site of cafes with delivery ‘Autosushi and Autopizza” also the available earlier balance can't be returned. On expiry of the validity autorubles of the card are nullified

The card belongs to its holder. The card holder is fully responsible for its use and keeping. Card can't be substitute in case of being lost or stolen.

Cards, purchased by any illegal way are going to be nullified or invalidated. The money for the purchase of such cards can't be returned

Purchasing and/or usage of the card denotes the complete agreement to the notified conditions given to the customers in the moment of the purchase

Participating in this particular program you accept the actual conditions and verify the fact that you are a customer who reserves all of the rights provided to you by the valid Russian law.

 
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